We have compiled answers to questions frequently asked by our customers. If you have a question not listed here, please feel free to contact us at 1-877-533-4420, 7 days a week, 24 hours a day

General Banking FAQs
Is First Priority Bank (“FPB”) a full service bank?
What products do you offer?
How do I open an account?
Where are your Branches Located and what are the Hours?
Does FPB have ATMs?
Are FPB deposits FDIC insured?
What is FPB’s routing number?
How can I change my address?
How do I make a wire transfer?
What do I do if I lose my username or password?
How do I make a stop-payment on a check?
When do deposited funds become available?
Is my information kept private? What about security?
How do I make a consumer complaint?

Online Banking FAQs

How do I get started with online banking?
How do I get my account balance on the internet?
What type of accounts can I view on the internet?
How do I pay my bills over the internet and what is the fee?
I forget my Online Banking/PC Banking PIN or PASSWORD. What should I do?
How many days’ notice do I need to schedule my bill to be paid on time via Online Banking or PC Banking?
When does the money come out of my account for a bill paid through the online bill payment system?



General Banking FAQs
 




 

Q: Is First Priority Bank (“FPB”) a full service bank?

A: First Priority Bank (FPB) is a wholly-owned Pennsylvania state-chartered, FDIC insured subsidiary of First Priority Financial Corp. First Priority Bank is headquartered in Chester County with offices in the Berks, Bucks, & Montgomery County markets. FPB offers a full range of services to customers seeking unique solutions and personal attention to their banking and wealth management needs.            

 

Q: What products do you offer?

A: We have a full range of deposit and loan products for businesses and consumers. Our deposit products incorporate the features you want, are easy to understand and come with our signature unsurpassed personalized service. We listen to your needs, and help you analyze alternatives before we tailor a credit or loan product to your particular situation. Contact the closest office or a market president to find out more.

 

Q: How do I open an account?

A: Come visit us at one of our locations. We'll do the paperwork for you. To open an account, you’ll need photo identification, proof of a valid address, and your social security number (or TIN). We'll take care of the rest. In some circumstances, accounts may be opened online. Contact us for more information or if you have any questions.

 

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Q: Where are your Branches Located and what are the Hours?

A: At the bottom of this page, our branches, along with address and hours, are listed.

 

Q: Does FPB have ATMs?

A: Currently we have 24 hour ATMs located at our Blue Bell, Newtown, Plumstead, Towamencin and Wyomissing locations.  We are also a member of the “All Points” system whereby you can use your ATM card at any ATM in the country.  There is never a charge from First Priority for using your Debit card, and some of our products even refund fees charged from other institutions for using their ATM.

 

Q: Are FPB deposits FDIC insured?

A: FPB deposit accounts are insured up to the maximum amount allowed under the FDIC’s general deposit rules per account holder.

 

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Q: What is FPB’s routing number?

A: Our routing number is 031918899

 

Q: How can I change my address?

A: You can visit one of our branches, or feel free to contact your "personal banker" whose name appears in the top right hand corner of your monthly and he/she will assist you in how to make this change on our records.

 

Q: How do I make a wire transfer?

A: Stop by any of our branch offices for information on sending/receiving wire transfers or contact your “Personal Banker”.  You can also call us at 1-866-296-4372 for Information.

 

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Q: What do I do if I lose my username or password?

A:  Answer here

 

Q: How do I make a stop-payment on a check?

A: You can place a stop payment on a check via online banking, by visiting a branch Office, or by calling us at 1-866-296-4372.

 

Q: When do deposited funds become available?

A: Transactions made in our branch Offices before closing Monday through Friday (excluding holidays) will be processed the same business day. Transactions made at one of our ATMs before 3:00 p.m. on a normal business day will be processed the same business day. Transactions made after these times will be processed the following business day. For complete details of our Funds Availability Policy, please visit a branch Office or call us at 1-866-296-4372.

 

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 Q: Is my information kept private? What about security?

A: We’ve included an entire section of our website to help you understand how seriously we take protecting your information and securing our bank. Click here to view it now.

 Q: How do I make a consumer complaint?

A: Mistakes can happen, and when they do, we are committed to resolving things as quickly as possible.  If you have a complaint, please contact us by calling 866-372-8433 or by email at ibankhelp@fpbk.com.

 

Online Banking FAQ


Q: How do I get started with online banking?

A: Our state-of-the-art Internet Banking and Bill Pay services offer you the ability to do your banking when you want to, and where it’s convenient. Our Personal Internet Banking is simple to use and allows you access to manage your accounts, transfer funds and view reporting about your banking relationship from your PC --- all at no charge to you. Bill Pay is available and allows you to pay anyone without writing a check or using your credit cards.

Our Business Internet Banking provides big-bank sophisticated Cash Management services along with exceptional personalized service from your Relationship Manager. This service allows you to initiate payroll and other ACH's, view detailed account information and MORE. Let us show you how your small business can utilize Cash Management services as efficiently as larger companies.

 

Q: How do I get my account balance on the internet?

A: You can view your account information on all of your personal accounts by enrolling in online banking.

 

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Q: What type of accounts can I view on the internet?

A: As a customer with an active savings or checking account, you can view your account information on all of your personal accounts, including checking, savings, money market, CDs, IRAs, mortgage, home equity, personal loans and credit lines.

 

Q: How do I pay my bills over the internet and what is the fee?

A: You can pay your bills online by using our FREE online bill payment through online banking.

 

Q: I forget my Online Banking/PC Banking PIN or PASSWORD. What should I do?

A: In order to protect your accounts, we do not maintain PINs or PASSWORDs. However, once you have provided specific security information in order to verify your identity over the phone, you can have your online banking account unlocked and request a PASSWORD or PIN reset by calling us at 1.866 296-4372- 7 days a week.

 

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Q: How many days’ notice do I need to schedule my bill to be paid on time via Online Banking or PC Banking?

A: Payment instructions must be provided at least five (5) business days prior to the scheduled payment date.

 

Q: When does the money come out of my account for a bill paid through the online bill payment system?

A: When you schedule a payment through online banking, you authorize us to immediately withdrawal the necessary funds from your designated checking account. To ensure payment on or before the due date, you should schedule a payment at least five (5) business days prior to the payment due date. This service is not recommended for payment of tax, borough, or county bills.

 

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