Credentials and Passwords


On-line security is important to us and we want to help keep you safe. Our secure systems protect your information and our multi-factor sign-on process ensures that only you have access to your accounts and information via On-Line Banking. We are committed to preserving your confidential information.

Your credentials to sign onto our systems serve as your keys to access your information on-line. Here are some tips to help keep your information safe:

  • We will never call, email or communicate to you asking for your password(s). If you receive a communication asking you for this information, contact us immediately.

  • Similarly, we will never send emails to you asking you to verify your account information or to sign-on to On-Line Banking in order to confirm your identity. Again, if you receive emails such as this, ignore them or contact us for further instructions.

  • Use complex, hard-to-guess passwords. Don’t use your name, family names, pet names, parts of your address, or other easily determined words. Do use a combination of letters, numbers and special characters. Avoid using real words that are found in a dictionary.

  • If you’re signing on at a publicly accessible terminal such as at a library, an internet café, or a PC that others may regularly use, be sure to uncheck the “register my computer” option at the sign-on screen that this is a secure computer that you regularly use.